I contacted zZounds they emailed a return label along with an RN number. zZounds has been making it easier for musicians and audio technicians to get the gear they need since 1996. One of the items went to backorder status due to unavailability and soon after a price match was approved for that item and submitted on 12/13/2014. He declined. Our customer service team is staffed with real musicians. The customer is still responsible for upcoming payments, as agreed upon in the terms and conditions of our payment plan when the order was placed. I thought zZounds was a respectful high quality and honest music store to purchase from but I was wrong. Response: Customer Service Representative zZounds.com. zZounds storefront. About zZounds. Thank you, Get notified when a new coupon is available? Your experience matters. Spoke with Luis at zZounds Customer Service, I ordered a Technica 120x Turntable when I received it the parts were floating in the box. Use your zZounds codes while shopping online to get heavy … Hello,Once the FedEx investigation had been closed, and the items had been confirmed to be delivered as reflected by tracking numbers [redacted] and [redacted], the packages were considered to be stolen. Get help with purchasing, using, and troubleshooting your Avid products and solutions. NOT COOL GUYS NOT COOLDesired Settlement: YOU Can either fixed the billing issues and the calls or send the violen and I'll gladly pay for it. This guitar was played by me about three times before I realized something was wrong with it. Response: Consumer I am going forward with my plan to remedy this through legal channels. Hi,We are sorry to hear that Mr. [redacted] did not like our response. I asked if he had looked at the web site and he said "I don't have to- I can tell from looking at your order that you were the one who made the error." Head here by clicking on the Clearance tab at the right end of the toolbar on the main page. This is a final decision. but my account needs to be adjusted and removed from collections. Filter Offers. Grindcore band from Chicago. Consumer The only charge incurred outside of the order is the flat fee charged to enroll in the program. We attempted to contact this customer further, but we have been unable to recollect the funds issued in error and he is now past due on his order. I have screen shots of web site ads,) Spoke with and emailed representatives from ZZounds who stated the order in its entirety had to be shipped back (not just the B1 Module). Bottom Line is there's a faiure in the system somewhere at Zzounds. UPS transferred to USPS and that's how u got it. When "Burt" finally can on the telephone, he stated that he could see exactly what screen I on that I ordered from and that it was my mistake. [redacted] Go through the zzounds.com checkout process. Customer Service Representative at zZounds.com. I am rejecting this response because: They are calling it a “Restocking Fee”. I may also take further legal action if it is deemed warranted. Police reports for stolen property are commonly filed without seeing the items actually being taken. You can also contact zZounds through their social media pages. zZounds. It was also during this time that the customer ceased payment on the order and threatened chargebacks. Hello, U got the headphones back u know u did. A free inside look at company reviews and salaries posted anonymously by employees. Zzounds has an amazing lowest price guarantee so you can shop knowing you’re always getting the best price. [redacted] [redacted] The company has three shipping hubs located conveniently around the United States, so you can usually get your gear in just a couple of days. Review: [redacted] You can also sign up by clicking "Sign Up for Emails" on the bottom left side of most pages on the site. zZounds Customer Service. After merchant was notified that the Amex was not to be charged further and the new Visa card was updated with the merchant, merchant made several calls to me when payment was declined on Visa card threatening to run the Amex card. Alternatively, you can choose to receive the newsletter by regular mail. We believe that we have been fair and have proceeded appropriately. From all of the information we have seen, the claims from this customer are the result of purchasing the wrong item on accident. Now zZounds … I was short on cash but wanted a beautiful brand new Gibson guitar. A free inside look at company reviews and salaries posted anonymously by employees. Not only did they set up a payment plan for me, the guitar came with the real Gibson hard shell case and at a great price. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. When you qualify for zZounds' All-Access pass, you get exclusive offers other customers won't have access to. There is an abundance of evidence that zzounds has had horrible customer service; I am not the only victim of zzounds and fedex. [redacted] zZounds has my money and back account information and I have no merchandise.Desired Settlement: The merchandise delivered within 24 hours with a detailed explanation of why this has happened twice in the past two years. We are contacting him today, with an ERL, so he does not pay return shipping. They understand that sometimes musicians need their stuff right away, so they offer the zZounds payment plan. I called and they said they would contact me in 1-2 business days. Shortly after delivery of what should have been a Violin package, we received word from this customer that what was received was a "headphone case". Jul 2018 – Present 1 year 11 months. Because the customer would not pay back the money that we accidentally refunded, we did decide to not ship out another product to him. How to Check your Zzounds Order Delivery Status online. The customer then contacted us nearly two weeks later to let us know that the item was returned to them in error. Jeffrey Kornfeld. Choose from 19 zZounds coupon codes in December 2020. If the customer would like to contact the manufacturer that can be confirmed for them. Review: Purchased a item after purchase and install the item would not function properly . I will not fix their mistake.... 2.9. We are not the company that is contacting this customer. Free Shipping. They don't get paid on commission -- they get paid to help you! It was also during this time that the customer ceased payment on the order and threatened chargebacks. zZounds is a leading online retailer providing musical instruments, equipment, and accessories. [redacted] zZounds ships items through the US, Canada, and Puerto Rico. [redacted] zZounds Music consumer reviews, complaints, customer service. So I called them up and the customer service rep even apologized for the denial, even though it easn't zZounds fault, but my credit history. [redacted] I take great pride in all my instruments to prevent any damage. Customs fees and duties are not the responsibility of zZounds. I said headphones. Zzounds IS responsible for getting me the item after I paid them the 1st installment. Find the support you need and get help with using and troubleshooting your Avid products. Bottom Line is there's a faiure in the system somewhere at Zzounds. All orders from the site come with free standard ground shipping included. Customer Service Representative zZounds.com. I want what  I order not what you want to give me . Mismanagenet , customer service corporate Bots who are programmed to spit out scripted response/replies who refuse to resolve issues will be their downfall. You should check all promotions of interest at the merchant website before making a purchase. Response: The site offers fast and free, 2-day shipping and a huge selection on clearance. Shortly after delivery of what should have been a Violin package, we received word from this customer that what was received was a "headphone case". I have ask several times to see photos of these so called scratches with zero response. New promotions on social media platforms are offered regularly. This price was reduced on 11/1 to $1619.00 based on an agreement with have with Bose. He stated that since it was a computer glitch of some kind, to call and a representative would assist submitting the reorder to make sure it didn't happen again. I also want to see the website shot that they say they have that shows I ordered the Bose L1 Model 1S with B1 Module versus the Bose L1 Model 1S with B2 Module. Read real customer ratings and reviews or write your own. In the the process  of everything  being  shipped  half the order went  into back order. Contact Zzounds Music customer service. [redacted] Response: Jul 2016 – Present 4 years 3 months. And I have never heard of a online store who was not responsible for getting the bought item delivered to the customer. I got no VIOLEN and the woman on the phone confirmed recipes from USPS. [redacted] zZounds Social Facebook; zZounds Social Twitter; zZounds Social Youtube; zZounds Social Instagram; www.zzounds.com. Each brand score is calculated based on set of relevant criteria and displays company performance over time. So, you tend to … Consumer This is a fabricated story by them to recap shipping costs. Promo Codes . But I'm not paying VIOLEN price for a headphones I ordered a 50’s Gibson Les Paul and it had problems right out of the case. Again, we apologize for the inconvenience. I  will gladly send back what you sent me for my money back. 2 zZounds Music reviews. Hello, In regards to this customers rejection of our recent rebuttal we have a reply. thanks. Most recently, today, on June 24, 2015, I was advised by zZounds Music that my order had been delivered. [redacted] | Read 21-40 Reviews out of 21 You can also email zZounds customer service via this online contact form. I now have to pay shipping to send the damaged product and I won't be receiving a replacement they're going to repair it. Some of the parts were missing. Contact Support ≡ Menu. As a result, our previous stance on the matter stands. code discounts. How Can You Contact zZounds Customer Service? We believe that we have been fair and have proceeded appropriately. After a review of the web data captured during their visit to our site, we can see that on the evening of 10/28/2015 item Bose L1 Model 1S with B1 Bass Module was added to the customers cart and an order was placed for this shortly after. Response: Play as you pay option. We pay these musicians to work for you: to give you honest product advice and assist you should any problem arise with your order. It took until the end of January 2014 to straighten the matter out. After waiting just under two week, after speaking with Louis I was told that I would have to wait 2-3 weeks for a response back from the manufacturer about the missing parts. … zZounds has been making it easier for musicians and audio technicians to get the gear they need since 1996. 405 reviews for zZounds, rated 1.15 stars. [redacted] Business Guitarist Gloryhole Guillotine. You can contact zZounds customer service team through the following ways: zZounds Music 8 Thornton Road Oakland, NJ 07436 Telephone Number: +1 (800) 996-8637 Email Address: [email protected] By Judy. Thanks! Review: YOU GUYS GOT THE PACKAGE BACK. I've have never had a problem with ZZOUNDS. [redacted] The customer then contacted us nearly two weeks later to let us know that the item was returned to them in error. An investigation has already been initiated with the carrier in an attempt to locate the missing package. It also does not state on my receipt that this item is non returnable in addition in their explanation of returns my item does not fit in their own criteria for non returnable. Customer service contacts and company information. Then actually send the thing. This is a 0% interest plan. When I inquired about a return through the company's 45 day satisfaction guaranty policy I was told no because this item is on a return acception list. I asked to speak with his supervisor. I want to see the exact ad from their website from the exact day that the order was placed. While this is not the type of resolution we hope for, when allowing customer to be approved on payment plans, the bottom line is that every customer who places an installment order, agrees to keep an active card on file for the scheduled payments. I my opinion they have gone from 5 starts to a 1 one star business now. Our customer service team is staffed with real musicians. WHY WOULD YOU SEND ME A HEAD PHONES BUT THEN CHARGE ME FOR THE VIOLEN. A neighbor to whom the package was delivered by mistake has forwarded the merchandise to me. On the final check out page on their website it does say in small print return acception but also has a large banner saying 45 satisfaction guaranty.The item was sold as a warehouse reseated item and I believe it was a previous return for the same reason it is not functional . I called CS 1 time to asked when the Guitar would ship and the guy I spoke with was friendly and professional. I am rejecting this response because:since you're going to repeat yourself. Jeffrey Kornfeld Musician, composer, transcriber. More about … zZounds telephone support is available seven days a week. As a result, we provided another shipping label as an accommodation despite the original label coming up as unused, without any scans. In December of 2013, I ordered merchandise from zZounds and was advised it had been delivered and it was not. Business austin farris teacher at clarendon hills music academy. Ordered around $1800 worth of gear in the past year and no issues except for this last order. For example, one customer reported receiving 4-string bass when a 5-string was ordered. Reviews. They have received Bizrate Circle of Excellence Platinum awards, which recommend their customer service. | Read 21-40 Reviews out of 21 Follow zZounds on Facebook, Twitter, Instagram, or YouTube to stay in the know about exclusive social sales and promotions. The funds should be available within a couple of business days, depending on the financial institution. CouponFollow tracks coupons codes from online merchants to help consumers save money. Zzounds Customer Service :-Hotline Phone number: 844-996-8637. Has Verified Representatives. Email blog@zzounds.com zZounds Gear Experts are available seven days a week to … The claim that they were charged for the price of another Bose model is not true. [redacted] Business In this case, we no longer carry the item so a replacement was not an option. Jul 2016 – Present 4 years 2 months. Phone: (844) 996-8637. mortgage rates today. Sep 2018 – Present 2 years 1 month. 15 Offers Available. Q&A. While defective or wrong items are returnable up to 45 days, some customers say the wait for replacement items significantly exceeds the wait for the original order. Zzounds ROCKS! Add the Item to your shopping cart. Customer service contacts and company information. austin farris teacher at clarendon hills music academy. After attempting to clarify matters unsuccessfully, we offered a return label to expedite matters. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases. Business zZounds has a consumer rating of 2.47 stars from 53 reviews indicating that most customers are generally dissatisfied with their purchases. A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. MD0510B-12371547 Get Code. Looking for the best prices? We would still recommend the customer file a police report using the tracking information and denied FedEx claim to confirm the items were delivered to their residence. Whatever I order gets shipped immediately, promptly , usually receive in two days. The simplest way is to enter the Zzounds Order tracking number in the form located above and click on the Track button. https://www.revdex.com/reviews/zzounds-music-llc/425168. I SHOULD BE ALLOWED TO RETURN FOR REFUND.Desired Settlement: As stated above The price match offered, was still valid, and would have been honored had the order shipped out, but the lack of cooperation in getting back the money owed, led us to decide to cancel the back ordered product. Guitarist Gloryhole Guillotine. As a result I had to cancel my Amex Credit card and issued a new card because of merchants continued unathorized use of card.Desired Settlement: Refund of $299.64 in unauthorized charges and an apology letter detailing merchants improper business practices. online codes. Due to the details mentioned above we will not be proceeding with a refund of the return shipping costs on the order. At zZounds, we're serious about music, and we know you are too. Share your voice on ResellerRatings.com 5 out of 5 stars 96% positive lifetime (7210 total ratings) No Compromises - More for Your Music at zZounds zZounds has been selling online for … 100%. zzounds.com ; Contact Form; 844-996-8637; Use your zZounds Discount Codes While Shopping . Don't miss our Big Deals weekly specials, Used Gear on Clearance, and Rebate Roundup. Each order from the site comes with free standard 2-day shipping with no minimum purchase to qualify. After making the customer aware of this, they continued to refuse to file a report or cooperate any further with an investigation. You are viewing current zzounds.com coupons On 10/28 when the item was purchased it's listed price was $1799.00. I told the rep at fedex but it did not seem to effect the claim decision. Jobs. I did keep a look out on the tracking hence why I emailed zzounds; a day after it was supposedly delivered. No price change occurred from the time I viewed the ad to the time I made the order. Hello, We have reviewed our records of order [redacted] and have a response. Zzounds is not just about providing instruments to those who play music, they are also all about offering the best equipment for listening to music. Save 15% off w/ Discount code at checkout, zZounds Email 5 reasons you should sign up for emails from zZounds Limited-time payment plan offers Weekly deals Exclusive giveaways Exclusive artist interviews Insider info on your favorite gear. Thank you. Chicago, Illinois. Response: Regards, In actuality, the customer repeatedly suggested an error of some kind occurred, but was refuted by the representative who explained how that could not be the case. Guitar Center . Call customer service if you want more assistance getting your refund or price match. Read real customer ratings and reviews or write your own. With our easy monthly payment plans, you can get the music gear you need today -- and split the cost into monthly installments on your existing credit card. Black Friday Deals Gift Cards Best Sellers Customer Service New Releases Find a Gift Whole Foods AmazonBasics Sell Registry Free Shipping Coupons #FoundItOnAmazon Shopper Toolkit Disability Customer Support. Have questions or comments on our blog? zZounds offers a variety of Play as you Pay ® installment plans that allow you to get the gear you want today. Review: This is the second time zZounds Music has charged my bank account for merchandise that it failed to deliver. This report was posted on Ripoff Report on 07/19/2013 07:11 PM and is a permanent record located here: … I'm left with the feeling that I've been ripped off and this company can careless! cannot be applied in our system until that item ships out. You can call Zzounds Music at (844) 432-7449 toll free number, write an email, fill out a contact form on their website www.zzounds.com, or write a letter to Zzounds Music, LLC, 8 Thornton Rd, Oakland, New Jersey, 07436, United States.